Refund policy

Bought on the website

Within 14 days of any payment, the first one or a renewal, write to support@symphonyatlas.com from the address of your account, or reply to the receipt Paddle sent you. We refund that payment in full, without asking why. Paddle, our reseller, returns the money to the way you paid; banks usually take 5 to 10 working days to show it.

A refunded subscription ends when the refund is made. After 14 days a payment is not refunded, but you can cancel at any time in Settings and keep access until the end of the period you paid for.

Bought in an app

Apple and Google take payments made in our apps and decide refunds themselves. Ask Apple at reportaproblem.apple.com or Google through your Google Play order history. We cannot refund these payments for them.

Your legal rights

This policy adds to, and does not reduce, the rights consumer law gives you where you live. Paddle’s buyer terms also apply to purchases on the website.